Feedback and complaints are important for continuous improvement of the quality of our services. With a clear and simple procedure for handling complaints, we can improve our knowledge of our clients' opinions about our services.
All complaints and feedback from clients, patients and their families are handled equally and in the same manner, irrespective of the service concerned.
You can leave us your feedback or complaint orally or in writing. The easiest way is to talk to our staff directly. Most problems can be solved in this rather informal manner.
If you feel that your views are not taken into consideration by the staff, you can fill out our web feedback form. Your feedback will be forwarded to the manager of the service concerned.
If you have made your complaint to the staff directly, the staff will try their best to solve the problem. If you are not satisfied with the solution, and choose to send a written complaint to us, the complaint will be documented and registered. If you add your name and address to your complaint, we will send you a confirmation that we have received it as well as the name of the officer who will handle it. You will also be informed of our actions in response to the complaint, once it has been processed.
All complaints and feedback from clients, patients and their families are handled equally and in the same manner, irrespective of the service concerned.
Let us know what you think about us
You can leave us your feedback or complaint orally or in writing. The easiest way is to talk to our staff directly. Most problems can be solved in this rather informal manner.
If you feel that your views are not taken into consideration by the staff, you can fill out our web feedback form. Your feedback will be forwarded to the manager of the service concerned.
What happens next?
If you have made your complaint to the staff directly, the staff will try their best to solve the problem. If you are not satisfied with the solution, and choose to send a written complaint to us, the complaint will be documented and registered. If you add your name and address to your complaint, we will send you a confirmation that we have received it as well as the name of the officer who will handle it. You will also be informed of our actions in response to the complaint, once it has been processed.
