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Definitions and explanations of measures
Measure 1: Source: an external measure of how many residents received a response to a simple e-mail enquiry within two days.
Measure 2: Source: an external measure of how many residents were able to contact an administrative official by telephone to obtain answers to simple enquiries.
Measure 3: Source: an external measure of the how residents feel they were received when they contacted the municipality.
Measure 4: Source: an internal measure of the total number of hours that the main library is open outside 8.00 a.m. to 5.00 p.m. weekdays during a normal week. Shown as hours per week.
Measure 5: Source: an internal measure of the total number of hours that the public indoor swimming pool is open (times that the public can bathe) outside 8.00 a .m. to 5.00 p.m. weekdays during a normal week. The swimming pool with the longest hours of opening in the municipality was used as the basis. Shown as hours per week.
Measure 6: Source: an internal measure of the average wait in number of days from the time the application was received until a place in accommodation for older people was offered. Shown as number of days.
Measure 7: Source: Statistics Sweden's citizen survey. Link
Measure 8: Source: an internal measure of the number of employees per person in receipt of care and per 2 weeks. Comprises the service included in the home-help service charge. Shown as the number of different employees on average per person in receipt of care during a 14-day period.
Measure 9a: Source: statistics from the Swedish National Agency for Education. Shown as the number of children registered divided by the number of permanent employees. Link http://www.skolverket.se/sb/d/1665 
Mesaure 9b: Source: internal measure of the children's actual attendance at pre-schools. The municipality calculates a percentage of absence for children in childcare during one month. Both planned (e.g. family vacations) and unplanned (illness, etc.) absence is included. The measurement was done during the autumn of 2010.
Measure 10: Source: the Swedish Election Authority. The number of votes cast in municipal elections, in relation to the number of eligible voters. Shown as percentage. Link http://www.val.se/val/val2006/slutlig/K/rike/delar.html
Measure 11: Source: an external measure. Presented in the Swedish Association of Local Authorities and Regions' information index as the average percentage for the 12 districts.
Measure 12: Source: an internal measure. Presented in the Swedish Association of Local Authorities and Regions' citizen index as a percentage of a total of 60 points.
Measure 13: Source: Statistics Sweden's citizen survey
Measure 14: Source: Statistics Sweden, Ratios for pre-schools and after-school activities in municipalities. Cost per chil in pre-school activities in the municipality.
Measure 15: Statistics from Swedish National Agency for Education, primary school grades, academic year 2009/2010.
Measure 16: Cost for teacher resources divided with average grade-points for 9th form pupils. Source: statistics from Swedish National Agency for Education, grade-points for primary school, academic year 2009/2010 primary school costs 2009.
Measure 17: Source: Swedish National Agency for Education, grade-points for primary school, academic year 2009/2010.
Measure 18: Source: table 8b in the publication, “Vad kostar verksamheten i din kommun?" about the cost of local public services in Sweden, published by the Swedish National Agency for Education and the Swedish Association of Local Authorities and Regions. The annual cost in SEK per person living in a home for elderly in the municipality. www.scb.se/Statistik/OE/OE0107/2008A01x/Vkv8B_08.xls
Measure 19: Source: Statistics Sweden. "Nöjd-Kund-Index" (customer satisfaction index). Residents of homes for elderly people have rated their level of satisfaction concerning different aspects of their living conditions several areas of, for example trust and confidence, resident influence, and services, on a scale 1-10. The index is calculated from these ratings. Link to The National Board of Health and Welfare - "Vad tycker de äldre om äldreomsorgen?"
Measure 20: Source: internal measure. The assessment is based n the municipality's guidelines for home-help services. Shown as percentage of maximum points score (37 points).
Measure 21: Source: table 8b in the publication, “Vad kostar verksamheten i din kommun?" about the cost of local public services in Sweden, published by the Swedish National Agency for Education and the Swedish Association of Local Authorities and Regions. The annual cost in SEK per person receiving home-help services in the municipality. www.scb.se/Statistik/OE/OE0107/2008A01x/Vkv8B_08.xls
Measure 22: Source: Statistics Sweden, "Nöjd-Kund-Index" (customer satisfaction index). Recipients of home-help services have rated their level of satisfaction with different aspects of the services, on a scale 1-10. The index is calculated from these ratings. Link to The National Board of Health and Welfare - "Vad tycker de äldre om äldreomsorgen?"
Measure 23: Source: Statistics Sweden. Shown as the percentage increase or decrease in the last five years. www.scb.se/Pages/ProductTables____25795.aspx
Measure 24: Source: Statistics Sweden. Shown as the percentage in the municipality in paid employment. www.scb.se/Pages/TableAndChart____124856.aspx
Measure 25. Source: Statistics Sweden. Percentage of workforce commuting to other municipalities. www.scb.se/Pages/TableAndChart____23020.aspx and
www.scb.se/Pages/TableAndChart____23032.aspx
Measure 26: Source: Jobs and Society's (NyföretagarCentrum) company barometer. 'Jobs and Society' obtains information from the Swedish Companies Registration Office. Shown as the number of newly registered companies per 1,000 residents. Link http://www.jobs-society.se/virtupload/nyforetagarcentrum/content/43/Kommunranking_halvar_09.pdf
Measure 27: Source: Statistics Sweden's company register. Shown as the number of jobs.
Measure 28: Source: statistics from the National Board of Health and Welfare. The number of households in receipt of income support in relation to the total number of households. http://www.socialstyrelsen.se/Lists/Artikelkatalog/Attachments/8307/2009-125-16_tabeller200912516_rev.xls
Measure 29: Source: the Confederation of Swedish Enterprise's ranking of municipalities based on a questionnaire survey sent to companies on how they assess the municipality's business climate. Shown as the municipality's ranking in relation to other municipalities in the country. http://foretagsklimat.svensktnaringsliv.se/rankingall.do
Measure 30: Sources: Statistics Sweden and the Swedish Social Insurance Agency. Shown as the total rate of sickness in the municipality. Link http://statistik.forsakringskassan.se/portal/page?_pageid=93,233169&_dad=portal&_schema=PORTAL
Measure 31: Source: Internal measure
Measure 32: Source: Internal measure
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